Generative AI Takes On Administrative Burdens

One of the most frustrating burdens on health care workers today is the drag of administrative tasks. New AI technologies that interpret and generate natural human speech (illustrated most famously in ChatGPT) can remove more of the burden of such tasks. According to Stead Burwell, co-founder and CEO of Outbound AI, a well-tuned AI agent can do many tasks at 50-80% the cost of human workers. Unlike some industries where knowledge workers face a realistic fear of being replaced, health care workers can welcome the new AI. First, as co-founder and CTO Jonathan Wiggs says, their systems work with health care staff instead of replacing them. Second, the need for health care workers is so huge (Burwell cites 2.7 million unfilled jobs in health care, a number that’s growing) that we need AI to stretch the capabilities of existing staff. Many companies, according to Burwell, are doing good work applying AI to clinical decision-making, so Outbound AI takes on administrative tasks, firstly billing. This can be readily appreciated by anyone who has spent time on the phone with an insurance company. In this video, Burwell and Wiggs discuss the strengths and weaknesses of the new technologies in generative AI, and why their healthcare-focused approach works better than generic AI offerings. Wiggs sees them as part of a “stack” of technologies that work together to take on burdensome tasks. Summarization is a valuable function that can be handled by generative AI. Wiggs ...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Administration AI/Machine Learning C-Suite Leadership Health IT Company Healthcare IT Hospital - Health System Revenue Cycle Management ChatGPT Generative AI Healthcare Administrative Burden Healthcare Automation Healthcare IT Video Source Type: blogs