Follow-Up Shadow Coaching Improves Primary Care Provider-Patient Interactions and Maintains Improvements When Conducted Regularly

Re-coaching improved patient experience more than initial coaching, suggesting the reactivation of knowledge from initial coaching. However, re-coaching gains also eroded. Coaching should occur every 6–12 months to maintain behaviors and scores.

Source: RAND Research Health and Health Care - March 9, 2023 Category: Health Management Authors: Denise D. Quigley; Marc N. Elliott; Mary Ellen Slaughter; Efrain Talamantes; Ron D. Hays Source Type: research