You can lead clinicians to water, but you cant make them drink: the role of tailoring in clinical performance feedback to improve care quality

Introduction Health systems worldwide are focused on improving patient and population healthcare outcomes. Data are increasingly leveraged to support these aims, including clinical performance feedback (CPF) initiatives that provide clinicians with data on how often their patients are receiving evidence-based care compared with a specific improvement goal, which may reflect a standardised target or how they perform in comparison to their peers.1 2 Unfortunately, engagement with and impact of providing data is variable. We need to tailor data to the nature of its clinician recipients in the same way we tailor the nature of care to the individual patient. This will require continued investment in producing and analysing data and a better understanding of the clinicians whose behaviours we are trying to optimise. CPF initiatives that truly help clinicians achieve their goals in this regard are more likely to be well received. Imagine a...
Source: Quality and Safety in Health Care - Category: Health Management Authors: Tags: Viewpoints Source Type: research