Today ’ s Patient Portals CAN NOT Work: Friction ACROSS Portals

by Vince Kuraitis and Jody Ranck Friction across multiple patient portals dramatically limits their usefulness—there's no practical way for patients OR providers to reconcile and integrate information and workflow. This is the third post in our series on patient portals. We've used platform terminology and concepts to explain why today's patient portals are doomed to mediocrity. Let's recap: The first post in this series introduced the platform terminology of single-homing vs.multihoming. Patients strongly would prefer to have as few portals as possible — ideally one, i.e., a single "home". The second post described the difference between stand-alone value and network value. Today's patient portals can provide some stand-alone value, but they provide minimal network value. In this post we'll discuss the pitfalls of friction across multiple portals. Your mom having seven portals is more than just inconvenient—it's dangerous. The post Today’s Patient Portals CAN NOT Work: Friction ACROSS Portals appeared first on The Healthcare Platform Blog.
Source: e-CareManagement - Category: Information Technology Authors: Tags: Expertise in Platform Strategy & Business Models care coordination digital health patient portal Source Type: blogs