When a Chatbot Smiles at You: The Psychological Mechanism Underlying the Effects of Friendly Language Use by Product Recommendation Chatbots

Cyberpsychology, Behavior, and Social Networking, Ahead of Print.

Source: Cyberpsychology, Behavior, and Social Networking - August 17, 2022 Category: Psychiatry & Psychology Authors: Eunjoo Jin Matthew S. Eastin Source Type: research