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Corrigendum to “The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction” [Org. Behav. Hum. Decis. Process. 144 (2018) 97–111]
Publication date: Available online 26 December 2019Source: Organizational Behavior and Human Decision ProcessesAuthor(s): Arik Cheshin, Adi Amit, Gerben A. van Kleef (Source: Organizational Behavior and Human Decision Processes)
Source: Organizational Behavior and Human Decision Processes - December 27, 2019 Category: Psychiatry & Psychology Source Type: research

How lacking control drives fluency effects in evaluative judgment
Publication date: January 2020Source: Organizational Behavior and Human Decision Processes, Volume 156Author(s): Sean BlairAbstractEveryday life is replete with situations that can undermine the perception of personal control. In the current research, the author demonstrates that these experiences can have a pronounced impact on judgment and decision making by increasing evaluative preferences for fluent stimuli. The author argues this occurs because fluent stimuli promote a sense of structure that helps compensate for low control. Consistent with a compensatory process, the data further show that this effect is attenuated...
Source: Organizational Behavior and Human Decision Processes - December 24, 2019 Category: Psychiatry & Psychology Source Type: research

When leaders ask questions: Can humility premiums buffer the effects of competence penalties?
Publication date: January 2020Source: Organizational Behavior and Human Decision Processes, Volume 156Author(s): Irina Cojuharenco, Natalia KarelaiaAbstractWe advance a questions-as-information approach to the study of the consequences of asking questions for leader effectiveness. We contend that questions go beyond their instrumental purpose to convey information about the asker’s lack of competence and high humility, and thus inform possible doubts about the leader, producing competence penalties and humility premiums. In Study 1, we find that most practitioners do not ask questions at every opportunity and many do not...
Source: Organizational Behavior and Human Decision Processes - December 24, 2019 Category: Psychiatry & Psychology Source Type: research

Motivating bureaucrats through social recognition: External validity—A tale of two states
Publication date: Available online 13 December 2019Source: Organizational Behavior and Human Decision ProcessesAuthor(s): Varun Gauri, Julian C. Jamison, Nina Mazar, Owen OzierAbstractBureaucratic performance is a crucial determinant of economic growth, but little real-world evidence exists on how to improve it, especially in resource-constrained settings. We conducted a field experiment of a social recognition intervention to improve record keeping in health facilities in two Nigerian states, replicating the intervention – implemented by a single organization – on bureaucrats performing identical tasks. Social recogni...
Source: Organizational Behavior and Human Decision Processes - December 14, 2019 Category: Psychiatry & Psychology Source Type: research

Advice in the presence of external cues: The impact of conflicting judgments on perceptions of expertise
Publication date: January 2020Source: Organizational Behavior and Human Decision Processes, Volume 156Author(s): Mauricio PalmeiraAbstractPast studies on advice-taking have typically not given decision makers a way to evaluate the quality of the advice, other than by comparing it to their own judgment. In reality, decision makers are often aware of cues that suggest which estimates or options are better. I consider this common, but neglected context, and examine how the relationship between advice and external cues affect perceptions of expertise. I propose that a recommendation that conflicts with external cues has opposi...
Source: Organizational Behavior and Human Decision Processes - December 5, 2019 Category: Psychiatry & Psychology Source Type: research

Using behavioral insights to increase attendance at subsidized preschool programs: The Show Up to Grow Up intervention
Publication date: Available online 2 December 2019Source: Organizational Behavior and Human Decision ProcessesAuthor(s): Ariel Kalil, Susan E. Mayer, Sebastian GallegosAbstractWe implemented a field experiment called Show Up to Grow Up designed to increase attendance and diminish chronic absences at subsidized preschool programs in Chicago. We sent personalized text messages to parents targeting malleable factors that potentially drive absences from preschool. Using administrative records from preschools, we find that the intervention increased attended days by 2.5 (0.15 standard deviations) and decreased chronic absenteei...
Source: Organizational Behavior and Human Decision Processes - December 3, 2019 Category: Psychiatry & Psychology Source Type: research

Thanks for your ideas: Gratitude and team creativity
Publication date: January 2020Source: Organizational Behavior and Human Decision Processes, Volume 156Author(s): Nashita Pillay, Guihyun Park, Ye Kang Kim, Sujin LeeAbstractMany ideas and products are borne out of collaborative efforts among members of teams and workgroups, and thus finding ways to improve team creativity is of significant interest. Adopting a collective information processing perspective, we argue that gratitude intervention for teams would serve as a powerful facilitator for information elaboration—whereby team members engage in more deliberate and thorough integration of others’ ideas—and, in turn...
Source: Organizational Behavior and Human Decision Processes - December 2, 2019 Category: Psychiatry & Psychology Source Type: research

Free-riding and cost-bearing in discrimination
Publication date: Available online 29 November 2019Source: Organizational Behavior and Human Decision ProcessesAuthor(s): Xilin Li, Christopher K. HseeAbstractWe study how the temporal positions in which a disadvantaged person (e.g., an unattractive-looking customer) and an advantaged person (e.g., an attractive-looking customer) encounter an actor (e.g., a vendor) influence the treatment they get from the actor (e.g., the prices the vendor offers). Three experiments, including a field experiment and a pre-registered experiment, incorporate three types of personal attributes (physical appearance, nationality, and gender) a...
Source: Organizational Behavior and Human Decision Processes - November 30, 2019 Category: Psychiatry & Psychology Source Type: research

Lead the horse to water, but don’t make him drink: The effects of moral identity symbolization on coworker behavior depend on perceptions of proselytization
Publication date: January 2020Source: Organizational Behavior and Human Decision Processes, Volume 156Author(s): Luke (Lei) Zhu, Simon Lloyd D. Restubog, Keith Leavitt, Le Zhou, Mo WangAbstractWe propose that exposure to moral identity symbolization (i.e., outwardly projected displays of one’s morality) leads observers to increase their helping behavior because they perceive the symbolizer as more scrutinizing of their moral characters, especially when observers expect or have an ongoing relationship with the symbolizer. We further propose that the effect of moral identity symbolization on observer behavior is diminished...
Source: Organizational Behavior and Human Decision Processes - November 22, 2019 Category: Psychiatry & Psychology Source Type: research

Editorial Board
Publication date: November 2019Source: Organizational Behavior and Human Decision Processes, Volume 155Author(s): (Source: Organizational Behavior and Human Decision Processes)
Source: Organizational Behavior and Human Decision Processes - November 20, 2019 Category: Psychiatry & Psychology Source Type: research

The stress-relieving benefits of positively experienced social sexual behavior in the workplace
Publication date: January 2020Source: Organizational Behavior and Human Decision Processes, Volume 156Author(s): Leah D. Sheppard, Jane O'Reilly, Marius van Dijke, Simon Lloyd D. Restubog, Karl AquinoAbstractThe current research examines the understudied consequences of non-harassing social sexual behavior in the workplace. In a programmatic series of studies, we argue and test the proposition that being the recipient of enjoyed social sexual behavior can provide psychosocial resources (such as feeling powerful, socially connected, and physically attractive) that protect recipients from stress and its negative outcomes. In...
Source: Organizational Behavior and Human Decision Processes - November 20, 2019 Category: Psychiatry & Psychology Source Type: research

Mind your own break! The interactive effect of workday respite activities and mindfulness on employee outcomes via affective linkages
Publication date: Available online 14 November 2019Source: Organizational Behavior and Human Decision ProcessesAuthor(s): SinHui Chong, You Jin Kim, Hun Whee Lee, Russell E. Johnson, Szu-Han (Joanna) LinAbstractWorkday respite activities are supposed to be beneficial for employees due to their intended relaxing and enjoyable nature, but employees may find it difficult to agilely switch their awareness and attention between work tasks and respite activities during work hours. Based on affective events and mindfulness-to-meaning theories, we propose workday respite activities as affective events and identify mindfulness—th...
Source: Organizational Behavior and Human Decision Processes - November 16, 2019 Category: Psychiatry & Psychology Source Type: research

Crafting messages to fight dishonesty: A field investigation of the effects of social norms and watching eye cues on fare evasion
Publication date: Available online 10 November 2019Source: Organizational Behavior and Human Decision ProcessesAuthor(s): Shahar Ayal, Jérémy Celse, Guy HochmanAbstractThe impact of watching eyes cues and descriptive social norm messages on fare evasion was studied in two experiments that were conducted in two railway stations in France. In Study 1, a natural field experiment, passengers were exposed for a two-week period to either a control eye-cues poster or to an experimental eye-cues with a social norm messaging campaign. In Study 2, an artefactual experiment in the field, participants in the experimental train stati...
Source: Organizational Behavior and Human Decision Processes - November 10, 2019 Category: Psychiatry & Psychology Source Type: research

Shifting focus: The influence of affective diversity on team creativity
Publication date: January 2020Source: Organizational Behavior and Human Decision Processes, Volume 156Author(s): Kyle J. Emich, Lynne C. VincentAbstractWe propose and test a theory of how diversity in a team’s initial affective composition impacts its creativity by examining how team members’ qualitatively different affective states converge to influence their team’s creative process and outcomes. Three studies involving 1625 participants on 427 teams support an activation-regulatory focus explanation. Team members experiencing activated promotion-focused affect – whether positive (e.g. happiness) or negative (e.g....
Source: Organizational Behavior and Human Decision Processes - November 4, 2019 Category: Psychiatry & Psychology Source Type: research

Fibbing about your feelings: How feigning happiness in the face of personal hardship affects trust
Publication date: Available online 31 October 2019Source: Organizational Behavior and Human Decision ProcessesAuthor(s): Emma E. Levine, Kristina A. WaldAbstractIndividuals who experience personal distress face a dilemma when they enter the workplace: should they authentically express their negative emotions when conversing with colleagues, or feign happiness? Across six experiments, using face-to-face interactions, as well as video and scenario-based stimuli, we explore how feigning happiness in the face of personal hardship affects trust among colleagues. We find that individuals who feign happiness in professional conte...
Source: Organizational Behavior and Human Decision Processes - November 1, 2019 Category: Psychiatry & Psychology Source Type: research