Is There a Mismatch Between the Perspectives of Patients and Regulators on Healthcare Quality? A Survey Study

Conclusions The predominant clinical approach taken by regulators does not match the patients’ perspective of what is relevant for healthcare quality. In addition, patients seem to be more tolerant of what they perceive to be clinical or management errors than of perceived relational deficiencies in care providers. If regulators want to give patients a voice, they should expand their horizon beyond the medical framework.
Source: Journal of Patient Safety - Category: Health Management Tags: Original Studies Source Type: research