Quality improvement project to assess patient satisfaction towards outpatient services of a tertiary care teaching hospital, South India & #8211; A cross-sectional study

Conclusion: Patient satisfaction survey may be a good audit tool and it should be used to improve the standard of services. According to the patient's opinion, the study showed good satisfaction with respect to reception and registration services, physical facilities, doctor's services, nursing services, laboratory services, and pharmacy services. Few deficient areas are identified in terms of service delivery and the same will be bridged as early as possible to achieve universal patient satisfaction.
Source: Annals of African Medicine - Category: African Health Authors: Source Type: research