Experiences With Hearing Health Care Services: What Can We Learn From Online Consumer Reviews?

Conclusions Consumers comment on a variety of elements when describing their experiences with hearing health care services. Experiences reported in most clusters were generally positive, although some concerns in the "clinical process" are associated with lower satisfaction. Employing patient-centered strategies and ensuring patients have good experiences in the areas of concern may help improve both patient experience and their satisfaction. Supplemental Material https://doi.org/10.23641/asha.16455924.PMID:34491785 | DOI:10.1044/2021_AJA-21-00041

Source: American Journal of Audiology - September 7, 2021 Category: Audiology Authors: Vinaya Manchaiah Rebecca J Bennett Pierre Ratinaud De Wet Swanepoel Source Type: research