Patient Perceptions of Drive-through Medical Treatment Facilities During the COVID-19 Pandemic

Introduction: The cumulative burden of coronavirus disease 2019 (COVID-19) on the United States ’ healthcare system is substantial. To help mitigate this burden, novel solutions including telehealth and dedicated screening facilities have been used. However, there is limited data on the efficacy of such models and none assessing patient comfort levels with these changes in healthcare deliver y. The aim of our study was to evaluate patients’ perceptions of a drive-through medical treatment system in the setting of the COVID-19 pandemic. Method: Patients presenting to a drive-through COVID-19 medical treatment facility were surveyed about their experience following their visit. An anonymous questionnaire consisting of five questions, using a five-point Likert scale was distributed via electronic tablet. Results: We obtained...
Source: Western Journal of Emergency Medicine - Category: Emergency Medicine Source Type: research