Quality Improvement: The Quiet Hero of Global Health Programs

By Sujata Bijou, Senior Measurement and Learning Technical AdvisorJuly 08, 2021In my past life, I was a chemical engineer. More specifically, I was a process engineer for Head & Shoulders shampoo.  While my colleagues were working on other process aspects of manufacturing efficiency (faster, cheaper, less waste, etc.) I was finding ways to improve the manufacturing process to make the shampoo more effective at fighting dandruff. In our case, we wanted to fight dandruff without creating any other negative effects on hair (such as changing the feel or the smell).  I didn’t realize my career in shampoo process improvement would directly relate to public health, just under a different name.  What I used to know as process engineering or process improvement in the manufacturing field is known as continuous quality improvement (CQI) in public health. CQI is how we improve the way health care services are delivered to clients, which can transform the health and well-being of communities.  Now I’m a measurement and learning technical advisor at IntraHealth International, where I create and monitor measurable characteristics, such as the number of adolescents that use a f...
Source: IntraHealth International - Category: International Medicine & Public Health Authors: Tags: Measurement & Analytics Source Type: news