Improving deaf awareness in the workplace, NHS Employers

At the beginning of the pandemic, management were making changes to appointments, from face to face to telephone consultations. I was very adamant that we had to think outside the box and consider those with hearing loss and cater for their needs by conducting video consultations instead. I offered support and wrote some tips (which are included below) on how to best communicate with patients and staff who have a hearing loss, especially in the new situation having to wear masks.
Source: Current Awareness Service for Health (CASH) - Category: Consumer Health News Source Type: news