Exploring patients ’ pharmacy stories: an analysis of online feedback

Conclusions Online patient feedback highlighted factors important to patients when interacting with pharmacies and their staff. Medication supply was the primary topic of patient stories with waiting times and stock shortages being clear areas for improvement; however, accessibility, pharmacy services and advice were key strengths of the profession. Further research is needed to understand how online patient feedback can be used effectively to inform improvements in pharmacy services.
Source: International Journal of Clinical Pharmacy - Category: Drugs & Pharmacology Source Type: research