Oral and maxillofacial surgery patient satisfaction with telephone consultations during the COVID-19 pandemic

Due to the COVID-19 pandemic most oral and maxillofacial surgical (OMFS) units have moved to conducting patient consultations over the telephone. The aim of this study was to assess patients' satisfaction with telephone consultations during the COVID-19 pandemic. A retrospective survey was conducted of OMFS patients at our hospital who had telephone consultations between 1 April - 8 June 2020. The survey was conducted by independent interviewers and used the Generic Medical Interview Satisfaction Scale (G-MISS) along with a previously published additional questionnaire.

Source: The British Journal of Oral and Maxillofacial Surgery - December 8, 2020 Category: ENT & OMF Authors: T.J. Horgan, A.Y. Alsabbagh, D.M. McGoldrick, S.K. Bhatia, A. Messahel Source Type: research