AG Maura Healey Sues Boston Sports Clubs For Charging Members During Pandemic

BOSTON (CBS) — Attorney General Maura Healey Office’s announced Tuesday that it would be suing Boston Sports Clubs for the way it treated members during the coronavirus pandemic. All BSC locations closed on March 16 and remained closed until early July, then some closed again without warning. The AG has received over 2,000 consumer complaints from people who couldn’t cancel their memberships after reaching out to the company through multiple avenues. Some said they were still charged after receiving a cancellation notice. According to the complaint, BSC misled members about their rights and continued to charge those who requested cancellation, which violates Massachusetts consumer protection laws. “From the start of this pandemic, Boston Sports Clubs has shown a total disregard for its members, for good business practices, and for the law,” AG Healey said. “This company claimed it wanted to do the right thing, but it reneged on its promises. We are taking action today to secure relief for the thousands of people who have been cheated by BSC.” After Healey sent a demand letter in April, BSC agreed to stop billing their members while their gyms are closed, placed a no-cost freeze on all accounts, and allowed members to cancel their contracts without paying a fee. “However, many members who submitted cancellation requests in April, May, and June still were not canceled. In July, when BSC resumed limited operations, memberships that were automatica...
Source: WBZ-TV - Breaking News, Weather and Sports for Boston, Worcester and New Hampshire - Category: Consumer Health News Authors: Tags: Boston News Consumer Covid-19 Boston, MA Syndicated CBSN Boston Syndicated Local Attorney General Maura Healey Boston Sports Clubs Source Type: news