Minimal differences in responses but big differences in rankings: Press Ganey versus PRC.

Minimal differences in responses but big differences in rankings: Press Ganey versus PRC. Acad Emerg Med. 2020 Sep 05;: Authors: Diercks L, Courtney DM, Piel C, Overstreet S, Mayo M, Diercks D Abstract Patient satisfaction scores and rankings are reflected in administrative decisions and have been used for 40 years. Survey results can determine physician compensation at the group level and create rankings of individual providers. Externally, satisfaction data is used to rank hospitals against peers and competitors. Rankings can affect longevity of billing contracts and selection of hospital systems by patients and employers1 . Despite importance of patient satisfaction data there is variance as a function of site-dependent factors and small sample sizes. PMID: 32889740 [PubMed - as supplied by publisher]
Source: Accident and Emergency Nursing - Category: Emergency Medicine Authors: Tags: Acad Emerg Med Source Type: research