Videoconferencing in the emergency medical dispatch center: A pilot study

Everywhere in the European Union, citizens can dial 112 to reach the emergency services, number available free of charge and available 24/7. Obtaining accurate information from a 112 caller is pivotal to dispatch appropriate resource and live video footage from scene may aid. In a recent study, Ter Avest et al. found that video helps to provide more information from the scene, and that the use of mobile phone video was readily accepted [1]. In France, EMS dispatch centers are organized with a front-line office who handles and gathers information on the call, and then transfers it to an EMS physician who analyzes the call.
Source: The American Journal of Emergency Medicine - Category: Emergency Medicine Authors: Source Type: research