The Importance of Being Right

When the Haunted Mansion ride at Tokyo Disneyland was essentially complete and getting ready to open, a cleaning crew was brought in to clean the ride. The Japanese custodians were very experienced and skilled, having expertly cleaned other rides at the park such as Space Mountain, so the Haunted Mansion seemed to be in good hands. And the crew did an excellent job – too excellent actually. They cleaned away the ride’s fake cobwebs, dust, and aging aspects that took a team of Disney artists three weeks to carefully apply. They brought that dusty old mansion up to the cleanliness standards of a modern office building. All of that detailed decorating work had to be redone, an unfortunate setback. Clearly there was a communication breakdown. It seems like this problem could have been prevented with just a little more communication. Who’s fault was this? Should the Japanese custodians have known better or at least asked the Disney team for clarification on some aspects? Should the Disney team have provided better instructions or better supervision? Did someone act irresponsibly? Does this even matter? If you look at the problem from one side only, it’s easy to point fingers at the other side, isn’t it? Can you see both sides? Can you empathize with both perspectives? Can you understand why each side might feel justified in blaming the other for the communication lapse? Can you step back and consider the big picture without taking sides? ...
Source: Steve Pavlina's Personal Development Blog - Category: Psychiatry & Psychology Authors: Tags: Emotions Values Source Type: blogs