High Volume Portal Usage Impacts Practice Resources

We describe the impact of high patient message volume on our fee-for-service academic family medicine practice. Practice adaptations are necessary to manage volume, length, and complexity of messages. Dedicated staff with specialized training to handle patient messages and ample protected time for providers are important to minimize clerical burden associated with patient portal use.

Source: Journal of the American Board of Family Medicine - May 18, 2020 Category: Primary Care Authors: Chavez, A., Bracamonte, J., Kresin, M., Yardley, M., Grover, M. Tags: Brief Reports Source Type: research