Could hotel service robots help the hospitality industry after COVID-19?

(University of Surrey) A new research study, investigating how service robots in hotels could help redefine leadership and boost the hospitality industry, has taken on new significance in the light of the seismic impact of the Covid-19 outbreak on tourism and business travel. The study by academics at The University of Surrey and MODUL University Vienna focuses on how HR experts perceive service robots and their impact on leadership and HR management in the hotel industry.
Source: EurekAlert! - Social and Behavioral Science - Category: International Medicine & Public Health Source Type: news