“Paying it forward”: The link between providers’ civility climate, civility toward patients and patient experience outcomes

Conclusion and Practice Implications:
This is one of the first studies theorizing and testing the extent to which relationship climate among providers affect their interactions with patients. The findings provide support that providers who experience a positive civility climate are more likely to pay forward this relationship experience and engage in civility toward patients. The results point to the importance of a civility climate for ensuring and potentially improving patient experience of care.

Source: Health Care Management Review - February 29, 2020 Category: American Health Tags: Features Source Type: research