Female millennial patient perspectives in the emergency department: A qualitative analysis

For many patients, the emergency department (ED) represents their first interaction with a hospital system, so establishing positive first impressions is especially important [1]. Patients satisfied with their care are more likely to return to the healthcare institution in the future, remain more compliant with medical regimens and attend follow-up appointments, thus improving the patient's treatment goals and clinical outcomes [2]. In recent years, patient satisfaction has been tied to reimbursements, incentivizing health systems to address this area [3-5].

Source: The American Journal of Emergency Medicine - February 20, 2020 Category: Emergency Medicine Authors: Elizabeth Upton, Rohit B. Sangal, Erik Blutinger, Mary Khachatryan, Mira Mamtani, Jaya Aysola Source Type: research