Benchmarking patient satisfaction scores in a colorectal patient population

ConclusionPress Ganey scores were found to vary significantly. Patients with a neoplasia diagnosis reported higher overall satisfaction, Care Provider, Nurse Assistant, and Personal Issues scores. Adjustment for disease condition is important when assessing patient satisfaction as an indicator of quality and as a metric for reimbursement. This study adds to increasing evidence about bias in these scores.

Source: Surgical Endoscopy - February 9, 2020 Category: Surgery Source Type: research