[User satisfaction in public hospitals: experience of the «cero colas» («zero queues») plan in Ica, Peru].

[User satisfaction in public hospitals: experience of the «cero colas» («zero queues») plan in Ica, Peru]. Rev Peru Med Exp Salud Publica. 2019 Oct-Dec;36(4):658-663 Authors: Becerra-Canales B, Condori-Becerra Á Abstract In order to know the level of satisfaction of users from outpatient clinics in four public hospitals in the Ica region after the implementation of the "Zero Queues" plan, 1,067 users were surveyed by using an instrument that inquired about general characteristics, service qualification, and overall satisfaction. A global satisfaction level "very satisfied/satisfied" of 72.5% was found in the Support Hospital of Nazca; 70.6% in Hospital Santa María del Socorro of Ica; 72.1% in the Regional Hospital of Ica, and 73.7% in Hospital San Juan de Dios of Pisco. It is concluded that the implementation of the "Zero Queues" plan improved overall satisfaction, courteous treatment, compliance with health care hours, and the clarity and information provided above the expected standard. PMID: 31967258 [PubMed - in process]
Source: Revista Peruana de Medicina de Experimental y Salud Publica - Category: International Medicine & Public Health Tags: Rev Peru Med Exp Salud Publica Source Type: research