Improving Patient Experience of Wait Times and Courtesy Through Electronic Sign-in and Notification in the Phlebotomy Clinic.

CONCLUSIONS.—: The interventions implemented proved to increase the patient satisfaction in each of the measures. The electronic sign-in and whiteboards provided valuable information to both patients and staff.
PMID: 31755777 [PubMed - as supplied by publisher]

Source: Archives of Pathology and Laboratory Medicine - November 21, 2019 Category: Laboratory Medicine Authors: Le V, Wagar EA, Phipps RA, Del Guidice RE, Le H, Middleton LP Tags: Arch Pathol Lab Med Source Type: research