“We are happy to register you” Practice Manager, Anwar Hussain

“We thought, ‘Let’s go out to the community and ask people and get them to work together with us to achieve some of the things we want to do”   Anwar Hussain is the Practice Manager at St Paul’s Way Medical Centre, a growing GP practice in Tower Hamlets, east London, with a list size of over 13,000 patients. The GPs and nurses at St Paul’s are supported by on-site benefit advisors, midwives, psychologists and more. A Safe Surgery since February 2019, Anwar spoke to us about how he and his colleagues have actively engaged patients to ensure accessible, high quality care. Reflecting the ethnic make-up of the borough, the majority of St Paul’s Way’s patients are of Bangladeshi origin. Patient and community involvement are a clear priority for the practice. They both are encouraged to help shape services, and patient Health Champions are recruited and trained to engage and empower their communities, friends, and families. Anwar says: “When we first took over the practice we wanted to learn from patients… we thought ‘how do we open this up for more people to come in and give us ideas about how we can improve services?’ And we thought ‘Let’s go out to the community and ask people and get them to work together with us to achieve some of the things we want to do’”. St. Paul’s takes an open approach to patient registration, but accessibility remains one of their greatest challenges. They used to require proof of address and ID, but as many pa...
Source: Doctors of the World News - Category: International Medicine & Public Health Authors: Tags: Uncategorised Source Type: news