Experienced Quality of Post-Acute and Long-Term Care From the Care Recipient's Perspective –A Conceptual Framework

This article aims to conceptualize experienced quality of post-acute and long-term care for older people as perceived by care recipients. An iterative literature review and consultations with stakeholders led to the development of the INDividually Experienced QUAlity of Long-term care (INDEXQUAL) framework. INDEXQUAL presents the process of an individual care experience consisting of a pre (expectations), during (experiences), and post (assessment) phase. Expectations are formed prior to an experience by personal needs, past experiences, and word-of-mouth.

Source: Journal of the American Medical Directors Association - May 8, 2019 Category: Health Management Authors: Katya Y.J. Sion, Roy Haex, Hilde Verbeek, Sandra M.G. Zwakhalen, Gaby Odekerken-Schr öder, Jos M.G.A. Schols, Jan P.H. Hamers Tags: Special Article Source Type: research