“There is not a lot of clear guidance about what to do…” Practice Manager, Sandra Connelly

Safe Surgery case study: Beckett House Practice, Lambeth, London   “Patients often come back to the practice when they’re struggling elsewhere in the system, not just the NHS but any government department as they tend to have more of a relationship with us”   Beckett House Group Practice, in Lambeth, London, was one of the first Safe Surgeries to come on board last year. Our GP Champion, Dr Katherine Taylor, spoke to Practice Manager Sandra Connelly about their experiences of providing care in their community. Beckett House has had an inclusive patient registration policy for a long time, which didn’t require patients to produce documentation to register. So for them, the decision to become a Safe Surgery fitted well with their ethos of making the registration process as straightforward as possible. Despite this experience, the team found the in-practice Safe Surgeries training useful to inform them about good practice for healthcare access, in a format that was easier to understand than all the complex guidance out there. Reflecting in particular on challenges around registering patients with no address, Sandra explained how her practice tried to strike a balance and prioritise access overall:  “There is not a lot of clear guidance about what to do with people where there is difficulty putting an address down, so some practices use the surgery address… Usually most people have some sort of address, e.g. support centre, hostel, a friend, or someone ...
Source: Doctors of the World News - Category: International Medicine & Public Health Authors: Tags: Uncategorised Source Type: news