Good practice for handling feedback

Royal College of Nursing -This guidance aims to help health care workers deal with feedback, concerns, complaints and compliments. It has been developed following discussion with RCN members about their own experiences. It is part of the RCN’s commitment to help improve the way the NHS handles feedback and complaints following a review into the NHS complaints system. Consultation with RCN members revealed that many feel there is a lack of information in their workplace from their employers on what the process is for dealing with complaints, and what is expected of them. Guidance Royal College of Nursing - news
Source: Health Management Specialist Library - Category: UK Health Authors: Tags: Quality of care and clinical outcomes Workforce and employment Source Type: blogs