Patient satisfaction in a Spanish burn unit

Patient satisfaction has become increasingly important in recent years because it is a useful tool for assessing healthcare quality [1]. Some experts believe that patient satisfaction has major policy implications [2,3]. Regarding healthcare, research shows that the way how organisations respond to customer satisfaction issues can improve financial results including greater market share, better profitability, greater patient retention and referrals as well as a lower risk of malpractice lawsuits [4].
Source: Burns : Journal of the International Society for Burn Injuries - Category: Cosmetic Surgery Authors: Source Type: research