Process mining applied on library information systems: A case study

In this study, a five-step methodology is applied to an integrated library system (ILS) for the first time. Given two event logs from two different organizations the ILS, a process mining tool is used for process discovery and data analysis. The findings reveal that although both of the organizations were using the same system, there were differences in the activities, sequences, and approaches followed by each one in daily tasks. The results of this kind of analysis can be used to highlight best practices and improve processes. In addition process model comparisons can then be made across various systems and organizations.
Source: Library and Information Science Research - Category: Databases & Libraries Source Type: research