What Do Consumers Really Want From Digital Health? A Bit More Than The myHR I Believe.

This appeared last week:What Do Patients, Consumers Want in Digital Health Tools?Ninety-two percent of patients said improving consumer experience should be a top goal when deploying digital health tools.By Sara HeathJuly 12, 2018 - As patients continue to assume the role of healthcare consumer, healthcare providers and payers are beginning to leverage healthcare technology that helps connect patients to their care. Those innovations, when utilized correctly, help drive an overall better consumer experience, according to a recent Black Book survey.The survey of nearly 650 healthcare consumers – 40 percent of whom self-identified as a younger healthcare consumer – found that the digital consumer experience is of high priority. Ninety-two percent of respondents said improving consumer experience should be a top priority for healthcare organizations, up from 71 percent of respondents wh o said the same in last year’s consumer survey.Patients largely have high expectations for the...
This is the initial part of the post - read more by clicking on the title of the article. David.

Source: Australian Health Information Technology - July 18, 2018 Category: Information Technology Authors: Dr David G More MB PhD Source Type: blogs