Disruptive technologies and abundance in the service sector - toward a refined technology acceptance model

In this study, we address this puzzle by investigating the factors influencing the intention to use a disruptive technology. We draw on the example of mobile payment and develop and test a refined technology acceptance model. Results indicate that the intention to use mobile payment services is positively affected by perceived usefulness, perceived compatibility, perceived personal innovativeness, and perceived social influence, but is negatively affected by perceived risk. Both perceived costs and perceived risk mitigate the positive impact of several other characteristics. Our findings provide points of leverage to better tap the potential of mobile payment in contexts such as Europe.

Source: Technological Forecasting and Social Change - July 11, 2018 Category: Science Source Type: research