How Frequently do EMS Providers Receive Feedback on their Care?

This study comes from data obtained through the National Registry of EMT’s LEADS project. A survey was delivered with the registration packet for EMTs and paramedics. The objective was to determine how frequently EMS providers are given feedback on their care, the type of feedback received and how they received it. A total of 15,766 surveys were reviewed, with 69.4% of respondents reported receiving some form of feedback in the 30 days preceding the survey, 54.7% receiving specific feedback on the medical care they provided. Receiving feedback occurred more often for paramedics, EMS providers with fewer years of service, those that worked for hospital- based agencies, air medical services, and those with higher weekly call volumes. Feedback was most commonly provided verbally (94.8%) followed by email (35.1%), written (18.5%), and text message (16.3%). Feedback was received most commonly from a partner or crew member (70.9%), supervisor (59.6%), receiving facility staff (57.4%), and quality improvement officers (42.6%). The medical director was the least common source of feedback at 20.6%. The conclusion highlighted the concern that almost one-third of respondents hadn’t received any feedback.
Source: JEMS Patient Care - Category: Emergency Medicine Authors: Tags: Patient Care Columns Administration and Leadership Source Type: news