Riverside County Sheriff ’s Department Deploys Latest NICE Next Generation 9-1-1-ready Recording and Incident Intelligence Technology

Hoboken, N.J., -- NICE (Nasdaq: NICE) announced today that the Riverside County Sheriff’s Office, the second largest Sheriff’s Office in California has upgraded to the latest NICE Inform multimedia recording and incident intelligence technology as it transitions to an all IP environment in preparation for Next Generation 9-1-1. The NICE upgrades were recently deployed at five sites, including three dispatch centers, a training center, and a centralized records bureau which handles all warrant and record requests for the county. Riverside County is one of the largest counties in the United States, both in terms of population and land area, and the Riverside County Sheriff's Department provides much of the region's law enforcement. Its three dispatch centers are a critical link between the community and patrol units in the field, handling over 1.8 million calls annually. Following the lead of California’s Next Generation 9-1-1 initiative, and to better serve the needs of its citizens, the Riverside County Sheriff’s Office recently replaced its aging 9-1-1 system with Motorola Solutions’ VESTA® NG9-1-1-ready call handling solution. This necessitated upgrading to the latest future-proof, NENA i3-compliant NICE Inform recording technology. NICE Inform’s certified integration with VESTA means that the Sheriff’s Department can record its IP communications natively today, while equipping itself for a seamless transition to recording 9-1-1 SMS texts and other ri...
Source: JEMS Administration and Leadership - Category: Emergency Medicine Authors: Tags: Industry News Communications & Dispatch Source Type: news