How Technology and Healthcare Should Gracefully Collide to Provide the Best Patient Experience – #HITsm Chat Topic

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 6/8 at Noon ET (9 AM PT). This week’s chat will be hosted by Jeanne Bliss (@jeannebliss) and Michelle Chaffee (@mdchaffee) on the topic of “How Technology and Healthcare Should Gracefully Collide to Provide the Best Patient Experience.” Enhancing patient engagement and improving patient experience are priorities for many hospitals and health systems. And customer experience in healthcare must be a balance of human care and technical care – only when it enhances and improved human care. In this chat we’ll discuss the critical balance of the two and how high tech must enable and support high human touch, as well as best practices and the companies who are enabling technology support for human care delivery. Reference Materials: What Is Patient Experience? Association of Patient Experience Healthcare Systems Should Start Thinking “Would You Do That to Your Mother?” Next-gen patient engagement: Applied intelligence and omni-channel messaging Join me for this week’s #HITsm chat. Let’s start the conversation. T1: What strategies can healthcare patients, caregivers, clinical service providers, and payers employ to leverage technology to enhance the patient experience? #HITsm T2: What are the touchpoints that can impact patient experience and what do you think are some of the best ways to utilize technology at each touchpoint? #HITsm T3: What are...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: #HITsm Clinical Decision Support Digital Health Healthcare HealthCare IT Healthcare Social Media #HITsm Topics Health IT Expo Source Type: blogs