Key Performance Indicators and the Balanced Scorecard

How do you judge the quality of a restaurant? If you are like the average person, your opinion probably hinges on factors beyond simply whether or not your meal was delicious. It is about “the experience.” You may consider the ease of getting the reservation, friendliness of the wait staff, innovativeness of the menu, ambiance of the dining room, and price of the experience, just to name a few. Therefore, even a restaurant that uses the best ingredients to serve the best food can fail if these other important aspects of quality are ignored.

Source: Journal of the American College of Radiology : JACR - May 31, 2018 Category: Radiology Authors: H. Benjamin Harvey, Susan T. Sotardi Tags: Quality in practice Source Type: research