Impact of new technologies on stress, attrition and well-being in emergency call centers: the NextGeneration 9 –1-1 study protocol

Our public health emergency response system relies on the “first of the first responders”—the emergency call center workforce that handles the emergency needs of a public in distress. Call centers across the U...

Source: BMC Public Health - May 4, 2018 Category: Consumer Health News Authors: Janet Baseman, Debra Revere, Ian Painter, Scott Stangenes, Michelle Lilly, Randal Beaton, Rebecca Calhoun and Hendrika Meischke Tags: Study protocol Source Type: research