Designing for the Whole Patient Journey: Lumeon Enters the US Health Provider Market
Lots of companies strive to unshackle health IT’s potential to make the health care industry more engaging, more adaptable, and more efficient. Lumeon intrigues me in this space because they have a holistic approach that seems to be producing good results in the UK and Europe–and recently they have entered the US market.
Superficially, the elements of the Lumeon platform echo advances made by many other health IT applications. Alerts and reminders? Check. Workflow automation? Check. Integration with a variety of EHRs? Of course! But there is something more to Lumeon’s approach to design that makes it a significant player. I had the opportunity to talk to Andrew Wyatt, Chief Operating Officer, to hear what he felt were Lumeon’s unique strengths.
Before discussing the platform itself, we have to understand Lumeon’s devotion to understanding the patient’s end-to-end experience, also sometimes known as the patient journey. Lumeon is not so idealistic as to ask providers to consider a patient’s needs from womb to tomb–although that would certainly help. But they ask such questions as: can the patient physically get to appointments? Can she navigate her apartment building’s stairs and her apartment after discharge from surgery? Can she get her medication?
*Lumeon workflow view
Such questions are the beginning of good user experience design (UX), and are critical to successful treatment. This is why I covered the HxRefactored con...
Source: EMR and HIPAA - Category: Information Technology Authors: Andy Oram Tags: Health Care Healthcare Healthcare Interoperability HealthCare IT Medical Economics Automating Processes Care Team Collaboration Clinical Workflow Design EHR Data Sharing Health Care Communications Health Data Sharing Longitudinal A Source Type: blogs
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