Measuring Patient Loyalty in Ophthalmology: A Nationally Representative Study

In 2006, the Hospital Consumer Assessment of Healthcare Providers and Systems survey became the nation ’s “first national, standardized, publicly reported survey of patients’ perspectives of hospital care.”1 The Patient Protection and Affordable Care Act of 2010 tied such surveys directly to hospital reimbursement,2 making understanding what drives patient satisfaction critical for providers to maintain good patient relationships.

Source: Ophthalmology - April 3, 2018 Category: Opthalmology Authors: David J. Ramsey, David L. Lazar, Gregory R. Blaha, Donald L. Malott, Jeffrey L. Marx Tags: Reports Source Type: research