The Healthcare.gov Rescue and the Hawaii False Alarm  . When Good Government Tech Goes Bad.

Discussions about developments and best practices in digital services in government.
To join: Email [e-mail] with no subject and subscribe digitalservice in the body.

In cities across the country, from Tulsa, OK to Miami, FL, Code for America Brigade volunteers get together with government to help improve services. For example, they’re improving services designed to serve people experiencing homelessness (Asheville, NC) and simplifying benefits applications into SMS-based conversations you can have on a flip phone (Anchorage, AK). Go meet them. There are engineers and designers, but also EMTs and school teachers. They’re ready, today, to help.
Contract help
Government contractors can do incredible work, but the work is typically not set up for success. The key to getting the best out of a contract is to include usability testing and the digital service playbook in the statement of work, but also in breaking down the contract into the smallest pieces possible. 18F is doing groundbreaking work on this front and is happy to help.
Make friends
There are almost 22 million government employees.** They’re all struggling with the exact same things. If you’re a government employee looking for your people, here are some listservs you can join to meet them, team up, and share resources:
Digital Service Listserv
Discussions about developments and best practices in digital services in government.
To join: Email [e-mail] with no subject and su...

Source: The Health Care Blog - February 16, 2018 Category: Consumer Health News Authors: John Irvine Tags: Uncategorized Source Type: blogs