Artificial Intelligence Is Starting To Turn Up All Over The Place And Is Becoming Almost The Norm!

This appeared last week:nib claims Aussie first with health insurance chatbot launch 12 December 2017 Written by  Peter Dinham nib health funds is claiming first mover rights as the first Australian health insurer to introduce artificial intelligence technology and chatbots to assist Aussies with their health insurance inquiries.Known as nibby, the chatbot provides customers with access to simple responses regarding their health insurance.And, according to nib, unlike many other chatbots, nibby is integrated into its web platform – allowing it to intelligently move customers to the right sales or claims consultant as a customer’s query becomes more complex, and to offer assistance during “key customer service moments”.nib chief information officer Brendan Mills said the virtual consultant reflected the next generatio n of customer service, allowing customers to interact with the health insurer in the way most convenient for them.As our newest member of the customer service... This is the initial part of the post - read more by clicking on the title of the article. David.
Source: Australian Health Information Technology - Category: Information Technology Authors: Source Type: blogs