Older people's experiences of nurse –patient telephone communication in the primary healthcare setting

ConclusionDecision‐making by older people around treatment seeking is complex. Increasing the awareness of the nurse role in the General Practice is integral to creating a health system which will meet the needs of a growing older population. Primary care practices can review their systems to better inform older people how the nurse‐telephone role as a specific health service works and what they can expect when using this service.

Source: Journal of Advanced Nursing - November 17, 2017 Category: Nursing Authors: Susan Waterworth, Deborah Raphael, John Parsons, Bruce Arroll, Merryn Gott Tags: ORIGINAL RESEARCH: EMPIRICAL RESEARCH ‐QUALITATIVE Source Type: research