Evaluation of Telephone First Approach to Demand Management in English General Practice

For clinicians, this study provides clear evidence that a considerable part of patient workload can be dealt with through phone consultations.

Source: RAND Research Health and Health Care - October 6, 2017 Category: Health Management Authors: Jennifer Newbould; Gary Abel; Sarah Ball; Jennie Corbett; Marc N. Elliott; Josephine Exley; Adam Martin; Catherine L. Saunders; Ed Wilson; Eleanor Winpenny; Miaoqing Yang; Martin Roland Source Type: research