Text-to-911 Trailblazer BVCOG Deploys NICE Inform Text Recording Solution

Hoboken, N.J.  – NICE (Nasdaq:NICE) announced today that the Brazos Valley Council of Governments' (BVCOG) seven 9-1-1 centers are deploying NICE Inform to record and manage reproduction requests for all emergency calls, including Text-to-911 communications. NICE Inform goes beyond capturing 9-1-1 texts to enable PSAPs to search for, retrieve, export, save and share text conversations and associated metadata for investigations. Texts can also be combined with 9-1-1 and radio calls, screen recordings, GIS and CAD incident data, into comprehensive incident timelines. BVCOG has the distinction of being the first agency in the United States to complete a Text-to-911 call using Airbus DS Communications' VESTA 9-1-1 integrated VESTA SMS system which enables native handling of text and voice in a single application. The BVCOG (TX) Regional 9-1-1 program encompasses seven 9-1-1 centers in six counties: Washington County 9-1-1, Burleson County Sheriff's Office, Grimes County Sheriff's Office, Navasota Police Department, and the Leon County, Madison County and Robertson County Sheriff's Offices. "As one of the early adopters of Text-to-911, BVCOG is a trailblazer in Next Gen emergency communications," said Chris Wooten, Executive Vice President, NICE. "BVCOG also recognizes the importance of capturing and preserving Text-to-911 communications for incident reconstruction and investigations, and is committed to doing it the right way, with NICE Inform." ...
Source: JEMS Administration and Leadership - Category: Emergency Medicine Authors: Tags: Industry News Communications & Dispatch Source Type: news