Assembling The Right Stuff: The Keys to Gathering and Supporting A Successful EHR Go-Live Support Team

The following is a guest blog post by Jaime Jaimes, Instructional Writer at Conduent, Breakaway Learning Solutions). Check out all of the blog posts in the Breakaway Thinking series. For just a moment, put yourself in the shoes of a provider who needs to work with a new EHR. You’ve known that the EHR go-live event was impending, and now it’s here. You took the training, slipped a little job aid booklet in your pocket, and think you’ve got everything under control. But once you’re on the floor, you hit a sudden roadblock. Rifling through your packet in hopes of finding an answer could waste valuable time. What you really need is a friendly face to calmly talk you through that first hurdle and get you back on track. This scenario is the reason that some physicians are identifying at-the-elbow support as a vital part of successful EHR implementation. A confident support team can create a calm and stable environment for your staff as they learn the ins and outs of their new system. But structuring your support strategy is easier said than done. Fortunately, I was able to sit down and discuss some key go-live support elements with two of Breakaway’s client services managers: Adam Koch and Meredith Wheelock.  Between them, they’ve overseen countless go-live events for hospitals and ambulatory locations alike, and they have three key pointers for any team planning a new EHR implementation or update. Start assembling your support team early Creating a support team is a...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: EHR Electronic Health Record Electronic Medical Record EMR HealthCare IT Breakaway Thinking Conduent EHR Adoption Metrics EHR Leadership EHR Simulation Training EHR Training Health IT Leadership Heather Haugen Hospital CIO The Source Type: blogs