[Certification of a University Department of Otolaryngology according to DIN EN ISO 9001:2008].
The objective was to implement this tool within a university otorhinolaryngology department.
MATERIAL AND METHOD: After drawing up a project plan, the measures required to fulfill the audit requirements were put into practice by a QM core team, which included employees from four areas: healthcare, research, nursing and teaching.
RESULTS: The measures carried out resulted in the achievement of certification, provided that annual surveillance audits are performed.
DISCUSSION: The attainment of the certificate requires continuous fulfillment of the required standards. Future requirements, such as the demands placed on knowledge management, necessitate further appropriate measures.
PMID: 28785954 [PubMed - as supplied by publisher]
Source: HNO - Category: ENT & OMF Tags: HNO Source Type: research