How Does Age Impact Patient Satisfaction & Provider Switching? – #HITsm Chat Topic

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 7/28 at Noon ET (9 AM PT). This week’s chat will be hosted by Lea Chatham (@leachatham) from @SolutionReach on the topic of “How Does Age Impact Patient Satisfaction & Provider Switching?.” A new patient survey conducted by Solutionreach, looked at patient satisfaction, practice selection, practice switching, and communication preferences across three generations–baby boomers, Generation X, and millennials–and four practice types–primary care, dental, dermatology, and eye care. Not surprisingly there were some striking differences between the generations. For example, baby boomers are much more satisfied with their providers than the other two generations. However, there were also some unexpected consistencies like a desire for more email and text communication across all generations. The survey found that across all generations and all types of practices there is a significant amount of practice switching going on, probably more than ever before. In this #HITsm chat we’ll look at some of the data and what a few of the surprises were as well as some of the things providers should be thinking about if they want to retain and recruit patients in the different generations. For more information on the Solution Reach survey mentioned above, check out their paper, news release, and these two blog posts. Questions we will explore in this week’s ...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: #HITsm Digital Health Healthcare HealthCare IT Healthcare Social Media Patients #hcldr #HITsm Topics Healthcare Marketing Lea Chatham Patient Satisfaction Patient Social Media Provider Switching Solution Reach Source Type: blogs