18 'Tell me whats happened: when linguistic choices affect efficiency of ambulance dispatch for cardiac arrest

Conclusion A change of tense can impact how efficiently callers describe a time-critical emergency. Our results suggest that a better understanding of linguistic and interactional dynamics can improve dispatch performance. References Medical Priority Dispatch System (version 12.1.3). Salt Lake City, Utah, USA: Priority Dispatch Corp. Labov W, Waletzky J. Narrative analysis: Oral sessions of personal experience. In: Helm J, editor. Essays Verbal Vis. Arts, Seattle: University of Washington Press; 2003, p. 74–104. Conflict of interest A. Whiteside and D. Brink receive full salary support, and P. Bailey, M. Inoue and J. Finn receive partial salary support from St John Ambulance. Funding Funding for this research was received from an Australian NHMRC (National Health and Medical Research Centre) Partnership Project: #1076949 ‘Improving ambulance dispatch to time-critical emergencies’. J. Finn and J. Bray receive partial salary support from the NHMRC ‘Aus-ROC’ Centre for Research Excellence #1029983. J. Bray receives salary support from an NHMRC/NHF (National Heart Foundation) Early Career Fellowship.
Source: BMJ Open - Category: General Medicine Authors: Source Type: research