An Apology Expert Analyzed Greg Gianforte's Letter To Ben Jacobs

Montana Republican Greg Gianforte, who was elected to Congress last month, issued a letter of apology on Wednesday for an incident in which he physically attacked Guardian journalist Ben Jacobs.  “I had no right to respond the way I did to your legitimate question about health care policy. You were doing your job,” he wrote. Gianforte is accused of body-slamming Jacobs after the reporter asked a question about health care policy. It was reported that Gianforte grabbed Jacobs by the neck and broke his glasses. Gianforte was charged for misdemeanor assault that evening and won Montana’s lone congressional seat the next morning. Jacobs accepted the congressman-elect’s apology shortly after it was released. Gianforte is expected to appear in court on or before June 20. He faces a maximum punishment of six months in jail and a $500 fine for his behavior. Experts agree that apologies, private and public alike, should contain several elements to be considered effective, according to Roy Lewicki, an apology expert and a professor emeritus of management and human resources at the Ohio State University’s Fisher College of Business.  “The tone of the letter conveys a certain amount of sincerity and genuineness,” Lewicki said. “There’s multiple expressions of regret.” What makes an apology effective Research by Lewicki suggests that there are six elements to an effective apology. They are,...
Source: Healthy Living - The Huffington Post - Category: Consumer Health News Source Type: news